The Sunset Rule

By Kevin Kinzler, Owner & Executive Chairman

Kevin Kinzler
Kevin Kinzler

The Sunset Rule was a rule I imposed on myself many years ago after a call from a good customer. He called me out of frustration, agitated that he had not been called back by my salesman for a couple of days. The customer was a long-time relationship of mine and asked if he could work directly with me since his assigned salesman didn’t seem to care about him. I had a conversation with this salesman in our organization asking why he hadn’t called the customer back. The salesman had two or three reasons important to him for why he was too busy to make this call. The salesman’s first excuse was that he “didn’t have an answer for him yet,” so communication was suspended.

When a customer, co-worker, friend, or family member contacts you, make time by the end of each day to respond before the sun sets. You may need to prioritize your responses. Friends and family will understand that your response on a work day will need to be during a break or after work. Customers and co-workers deserve and expect a more immediate response by text, email or call, even if that response is simply to let them know you’re working on an answer. I have always done my best to stick to this rule and to advocate company-wide that we all adopt the Sunset Rule.

The Sunset Rule is an act of respect and diligence and is a key component to having great relationships. This simple discipline of getting back to people has truly been a key to success in my personal life and at Kinzler.

Curtis Sturgill gets published by Metal Construction News

Curtis Sturgill, National Sales Manager for High-R Metal Building Insulation, a patented product owned and offered by Kinzler Construction Services, published an article titled “Retrofit Insulation, What Should You Know?” on Metal Construction News’ website in September.

Below are some key points and several quotes from Curtis Sturgill that appear in the article.

1.Air Sealing:

“No matter what type of insulation system you decide to use when retrofitting your structure, if it is not properly air sealed you might as well light your wallet on fire.”

2. Cavity Insulation:

“Attempting to get a fiberglass batt to fit in an existing cavity with no air pockets for condensation to occur is like finding a needle in a haystack.”

3. Retrofit Thermal Blocks?

“With an existing building it is next to impossible to add a thermal block unless you address the topside of the roof in some manner.”

4. Return on Investment

“There is a lot to be said for material R-values and installed R-values, a big misunderstanding by a lot of consumers and even some in our industry.”

5. Choosing the Right Company

“With the hassle of working around existing equipment and mechanical units, limiting downtime or slowed production of your employees, it is just as important to choose the right company as it is to find the right product.”

Save Money With an Energy Assessment

MidAmerican revamps commerical energy checkup…

Is your building working hard enough for your business? MidAmerican Energy Co. has introduced a new commercial energy assessment program designed to assist companies of all sizes in saving money on their energy bills.  The company’s Commercial Energy Solutions program provides its Iowa commercial customers with energy assessments and building optimization services that are tailored to their building size and individual needs.

Click here to access full article.

Insulation in America

Insulation.  An American industry…

This is an interesting graphic that we wanted to share regarding the domestic impact of the insulation industry, something we can be proud to be a part of.

Revised Energy Code

Energy code changes were effective on June 1, 2014. A couple of significant changes to note include: Attic R-Values will be increasing from the current R38 to R49. Air leakage rates on residential projects are decreasing from the current 7ACH to 4ACH. To find out more about the energy code changes feel free to contact one of our sales representatives. 

© 2016 Kinzler Construction Services

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